Online Reputation Management (ORM) is the practice of monitoring, influencing, and protecting a brand's reputation and image in the digital realm. Our comprehensive ORM services cover the following key areas:

• Review Management: Review management involves monitoring and responding to online reviews, ratings, and feedback across various platforms, such as Google My Business, Yelp, and social media, to address customer concerns and maintain a positive reputation.
• Brand Monitoring: Brand monitoring involves tracking mentions of a brand, product, or keyword on social media, news sites, forums, and blogs to assess sentiment, identify trends, and address any issues or opportunities proactively.
• Crisis Management: Crisis management involves developing and implementing strategies to address and mitigate negative publicity, controversies, or crises that may impact a brand's reputation. This includes crisis planning, monitoring, response coordination, and reputation repair efforts to restore trust and credibility.
• Online Reputation Repair: Online reputation repair involves implementing strategies to repair and rebuild a damaged reputation caused by negative reviews, press coverage, or social media backlash. This includes proactive reputation building, content creation, and SEO techniques to suppress negative

content and highlight positive aspects of the brand.

By proactively managing and monitoring online reputation, we help businesses protect their brand image, build trust with customers, and maintain a positive online presence.